Anonymous

Can't seem to get product

After the trial period, decided to use the face creme. I seemed to be sensitive to the eye creme. So the money was taken out of my account but product was sent to Beverly hills, I am in Texas!. So I called over two weeks ago. It never came so I called again, they said they would send it 2nd air, nothing. I got a recent email from luxlyft saying they are sorry that i am calling. Not Very Professional!
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Reason of review:
Problem with delivery
Jeffrey Mks

Scam Do Not Order

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May 9th 2017 placed order for free trial and just like the other complaints I was shipped both the luminescent face serum as well as the Lux I Lift Cream was told through customer service I had till June 9th before my card would be charged the full price I cancelled on May 30th 2017 noticed a $200 charge on my card on June 14th 2017 called customer service and the exact same thing happened with customer service that has been mentioned in the other complaints since then I have contacted the Attorney General of California I have also disputed the charges on my card I think we should all get together and do a class action lawsuit against this company do not order from this company it is a scam they are thieves
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Reason of review:
Problems with payment
Anonymous

Complete Scam

My mother ordered this, not seeing ANYTHING about the 14 day trial period. She has received 3 packages now that have not been opened what so ever (still in shipment box), and they refuse to refund. Any reputable company would accept unopened products, but they have a complete NO REFUND POLICY. Which means even if you tried the product and were unhappy, they still wouldn't fix it. I can just imagine how many customers failed to read their "fine print" and are out a ton of money. My mom didn't even know why boxes kept showing up at her house. Obviously they don't make ANYTHING clear to their customers. She is now negative $300 thanks to this company!!! SCAM SCAM SCAM!!!
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Loss:
$272
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Monae Yzi

Luxelift eye cream scam

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3/13/15 I ordered an eye cream, was a free trial, just pay $4.99 shipping. I went to check out, and I was being charged $13.49..?? So I look, they've included, automatically, another type of cream, for free, just pay shipping. Cannot remove the second cream from the order, my first thought was SCAM!! But the many many reviews were all thumbs up on this product so I figured, wth, it's free, maybe I'll like it. What I missed in the super fine print that I don't remember ever seeing is that its a full sized bottle that will be charged full price after 2 weeks and the start of an automatic shipment, monthly, for the mere cost of only $200 per month. On day 15, I called the company and was told that because I didn't cancel in the 14 days that was in the fine print (that I never saw), that I was obligated to the charges this time, but they would cancel the recurring shipments from this time forward. Not at all happy, will not be doing business with this company again. I called my credit card issuer and they said to call again, and try to get it cancelled, and this happens all the time with this company. I called again, they refuse to take back an UNOPENED product and refuse to refund my money. VERY disreputable company.
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Loss:
$194
Pros:
  • First customer service rep tried to be helpful
Cons:
  • Ridiculous company return policy
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Let the company propose a solution

Patrisha Jsk

Horrible customer service

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I ordered the trial, and confirmed my purchase with the assumption that something would be sent to confirm. No email, nothin g in the package. Nada. I had a reaction to the product and cancelled. Since I was out of the "trial period" I was still billed nearly $200 for the 2 products. I attempted to get a refund and send the items back. I was hung up on 3x and they kept citing the "terms" I agreed to before paying. I asked where I was able to see this information after purchase to review and no response. Just kept hanging up on me for asking questions.
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Reason of review:
Not as described/ advertised
2 comments
Guest

As with the other complaints mine is exactly the same. I did cancel BEFORE the two week trial and was charged 200.00 as with the other complaints customer service is a joke wouldn't give me any company info so I contacted the Attorney General of California and disputed the charges we should start a class action lawsuit together

Guest
reply icon Replying to comment of Guest-1346259

Agreed! But they have a bunch of legal jargon in their privacy policy..

im sure in place to protect their scam! I called to cancel and they wouldn't even speak to me until I gave them my social security number to "find my account" ya right!

When I refused they hung up on me! Complete Scam.

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Anonymous

It's no good

They send 3 pacage , and i'm not sure if they are taken money from my debit card, can u helpmy please, thanks
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Anonymous

Same thing happened to me

All reviews Cosmetics and Toiletries Luxlift 3 Luxlift - Luxelift eye cream scam 6/3/17 I ordered an eye cream, was a free trial, just pay $4.99 shipping. So I look, they've included, automatically, another type of cream, for free, just pay shipping. What I missed in the super fine print that I don't remember ever seeing is that its a full sized bottle that will be charged full price after 2 weeks and the start of an automatic shipment, monthly, for the mere cost of only $200 per month. On day 15, I called the company and was told that because I didn't cancel in the 14 days that was in the fine print (that I never saw), that I was obligated to the charges this time, but they would cancel the recurring shipments from this time forward. Not at all happy, will not be doing business with this company again. I called my credit card issuer and they said to call again, and try to get it cancelled, and this happens all the time with this company. I called again, they refuse to take back an UNOPENED product and refuse to refund my money.VERY disreputable company. Review about: Luxlift Eye Cream Free Trial. Reason of review: Return, Exchange or Cancellation Policy. Monetary Loss: $194. Preferred solution: Let the company
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Reason of review:
Not as described/ advertised
1 comment
Guest

Big scam. Same thing happened to me.

The cream is horrible. I threw out the trial bottles.

Anonymous

Luxlift Eye Anti Wrinkle Cream & Luminescent Face Serum Serum SCAM

This is a BIG SCAM !!!!!! - I cancelled and they refused to credit me for the fraudulent charges and would not allow me to return the products. Buyer Beware!! The customer service representatives were rude and very confrontational. They interrupted me and cut me off in mid-conversation, repeatedly. They kept offering me "free" products to remain their customer, even though I clearly explained my concerns and that their actions, charges etc were fraudulent. SCAM BUYER BEWARE-SCAM BUYER BEWARE-SCAM BUYER BEWARE-SCAM BUYER BEWARE!!!! SCAM BUYER BEWARE-SCAM BUYER BEWARE-SCAM BUYER BEWARE-SCAM BUYER BEWARE!!!!!!!!! SCAM BUYER BEWARE-SCAM BUYER BEWARE-SCAM BUYER BEWARE-SCAM BUYER BEWARE!!!! SCAM BUYER BEWARE-SCAM BUYER BEWARE-SCAM BUYER BEWARE-SCAM BUYER BEWARE!!!!!!!!!
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Loss:
$1000
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Anonymous

Scam

I was charged for this product after my supposed free trial period. When I called to get a refund I was told would get one and my account would be canceled. When I called back to see where the money was I was told that here was no documentation of this. I requested the phone call to be reviewed and was there of this was not possible. Then when I asked to speak to a hire up I was hung up on. I called back and spoke to a lead who said a refund wast possible that hey would not stand by their word. Then I asked to speak to a supervisor and was told that they were too buys to speak to me. This is poor customer service. Apparently the work of a agent means nothing.
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Reason of review:
Problems with payment
1 comment
Guest

Biggest scam ever! They sell you the worst, cheap cream and then charge your credit card every month.

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